Detalle de la Oferta

Descripción de la Oferta

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

Técnico Instalación Y Mantenimiento B2B

Objetivo del Puesto:

Realizar reparaciones de los daños de los servicios de los clientes B2B servidos en la red de Fibra Óptica; garantizar el buen funcionamiento de los servicios de los clientes dentro de las competencias del puesto.

Funciones Principales:

- Atender los daños de los clientes B2B sobre la red de Fibra Óptica en el tiempo previsto.
- Garantizar el funcionamiento de los servicios del cliente B2B dentro de las competencias del puesto.
- Registrar en los formularios pertinentes los casos donde se reemplacen equipos serializados.
- Brindar información necesaria a las diferentes áreas autorizadas sobre los daños atendidos.
- Escalar los casos de daño de los clientes B2B en los cuales la solución no este en la competencia del puesto.
- Utilizar habilidades blandas en la atención de los daños de clientes B2B.

Requisitos:

- Experiencia mínima de 2 años en telecomunicaciones.
- Cursando últimos años de carreras como Ingeniería en Telecomunicaciones, Análisis de Sistemas, Ingeniería Informática, Electrónica o similares.
- Cursando CCNA. (Deseable)
- Conocimientos en: equipos de redes, cableado estructurado, fibra óptica, manejo de equipos de diagnostico para FO, medidores de potencias, OTR, generador de luz visible, configuración de equipos switches, routers, etc.
- Licencia de conducir tipo D.
- Disponibilidad para horarios rotativos y on call.

Competencias:

- Comunicación efectiva.
- Colaboración y trabajo en equipo.
- Orientación al cliente.
- Resolución de problemas.

We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.